Please select the airport where you would like to shop
Contact us
You have no items in your shopping cart.
Are you over 18?
Do you travel outside the European Union?


The Service

  1. Who can use the duty free pre-ordering?

    All passangers travelling through the airport. Exception are domestic flights in Switzerland.

    Back to top

  2. Is the pre-ordering a binding transaction?

    No, this is only pre-ordering, it is not binding transaction, the transaction is only concluded after picking up the goods and paying in the store, at the airport.

    Back to top

  3. How does the service work?

    It’s very simply, simply browse around the website, find articles and offers suiting your expectations, add them to the basket, when checking out tell us the date of your departure and select the most convinient pick-up point. Come and pick up your order at the airport, on your way to the flight.

    Back to top

  4. Can I return good I bought?

    On principle yes, the same return policies apply as to regular in store shopping, ask our customer service or sale staff.

    Back to top

  5. Do I need to register?

    Yes, in order to make pre-order you have to create an account, this is because due to the duty free regulation it is mandatory for us to get information about your flight. The duty free shopping is only available for travellers.

    Back to top

  6. Why my flight details and my date of birth are necessary?

    The duty free products are only available for travellers flying internationally, therefore by asking you for the filght detail we make sure we can actually conclude the transaction. Birth of date helps us to determine if we can allow minor users to pre-order liquor and tobacco products.

    Back to top

  7. Can I use the reservation service if I am minor age?

    Yes, except for liquor and tobacco products.

    Back to top

My pre-orders

  1. How far in advance can I make a reservation?

    You can place your pre-order earliest 30 days before your flight.

    Back to top

  2. How many reservations can I make?

    Generally, there is no limit to your pre-orders, you should however keep in mind the allowances limits as specified here. Note that you may have to pay the additional duty and taxes differences if you exceed those limits.

    Back to top

  3. Can I cancel/modify my reservation?

    Cancellation is possible, you can do it from your account, after logging in. Other types of modifications are not possible.

    Back to top

  4. Where can I track my reservations?

    You can do it in your uses account.

    Back to top

Payment and taxes

  1. When do I have to pay?

    The payment is happening in the store, at the airprot, when you pick-up your pre-order.

    Back to top

  2. Which are the payment methods allowed?

    Cash – with the major currencies or any of the major credit cards.

    Back to top

  3. Do I pay any additional taxes on the prices visible on the website?

    No, the prices you see here are final, there are no taxes added on them.

    Back to top

  4. Can the price change?

    No, the prices on the website and on your pre-order confirmation will be exactly the ones you will be charged in the store, when you will be picking-up your goods.

    Back to top

At the airport

  1. Where do I pick-up and purchase my reservactions?

    Your pre-ordered goods will be packed and ready for collection at the pick-up point you selected when placing the pre-order. You can see the location on your pre-order confirmation, if you have difficulties finding the pick-up point give us a call or ask anyone of our sale staff in the duty free shop, they will be happy to assist you to your pick-up point.

    Back to top

  2. Can I amened my reservations at the airport?

    You are welcome to add any goods you find in the store to your pre-order and pay for everything together.

    Back to top

  3. What happend if I can not pick up my order?

    Nothing, as specified in this FAQ – the pre-ordering is not a binding transaction, if you don’t pick-up your goods on the date of your flight it will simply be cancelled without any additional fees or consequences.

    Back to top

  4. Can someone else collect the order on my behalf?

    No, you need to pick-up your goods in person, this is due to the fact that we need to be sure that you actually are eligible for duty free shopping.

    Back to top

We need your permission to obtain browsing statistic data in this website. If you continue browsing we consider you accepted the use of cookies our privacy policy and our terms and conditions